Complexions Spa for Beauty & Wellness

Complexions Spa for Beauty & Wellness in Albany offers a variety of spa services, from massages and facials to body therapies and makeup artistry. The spa strives to create a relaxing ambience, with amenities such as a sauna available for clients to enjoy. Many clients have had positive experiences at the spa, praising the skills and knowledge of the aestheticians and other staff members. For example, one client described a facial they received from aesthetician Kasey as the "best [they've] had to date," and another client was very pleased with the results of a treatment they received from nurse Karen. The massage therapy offered at the spa has also received high praise, with one client calling it the "best [they've] ever had." However, there have been some areas for improvement noted in the reviews. One client had a less positive experience with an aesthetician named Brook, who they felt did not seem engaged or interested in providing recommendations for their skin. Additionally, there have been some issues with communication within the spa's administrative team. One client noted that there was a misunderstanding about whether tips were included in a group contract, which led to some confusion and frustration at the time of checkout. It is suggested that the spa improve communication among its staff to ensure a smooth and enjoyable experience for all clients.