Ford F-150 Diesel broke down in Battle Mountain. After the local shop determined the extent of the problem, had it towed to Humboldt where they further diagnosed it, determined it needed a new engine block and worked with Ford Extended Service to get it paid for. All of this was done over the phone without me ever setting foot in the dealership until I picked up the vehicle. Dave and Dan in service did outstanding work and advocacy on behalf of someone who they never even met. Wish I lived closer so they could be my regular service provider.
October 2024
Kudos to Service Dept. Headlights upgraded a year , one burned out on a 5 year warranty. The supplier was making it difficult. Ford made a conference call with supplier and resolved the matter in minutes. Very satisfied with initial service and above and beyond follow up
October 2024
Customer service is a priority with a friendly smile at all times. Trevor certainly satisfied my expectations of a good customer and went above and beyond the normal standards. Thank you Trevor.
Ford F-150 Diesel broke down in Battle Mountain. After the local shop determined the extent of the problem, had it towed to Humboldt where they further diagnosed it, determined it needed a new engine block and worked with Ford Extended Service to get it paid for. All of this was done over the phone without me ever setting foot in the dealership until I picked up the vehicle. Dave and Dan in service did outstanding work and advocacy on behalf of someone who they never even met. Wish I lived closer so they could be my regular service provider.
Kudos to Service Dept. Headlights upgraded a year , one burned out on a 5 year warranty. The supplier was making it difficult. Ford made a conference call with supplier and resolved the matter in minutes. Very satisfied with initial service and above and beyond follow up
Customer service is a priority with a friendly smile at all times. Trevor certainly satisfied my expectations of a good customer and went above and beyond the normal standards. Thank you Trevor.