My Bosch dishwasher stopped draining the rinse cycle. I would have to scoop out almost 2 liters of soapy rinse water which was not easy to do. My concern is that I may need to replace the unit, but with the supply chain disruption getting a new dishwasher was likely going to be a long lead time. I called Bosch and they gave me 3 certified Bosch service dealers. I called the first 2 on the list and left messages. Neither returned my call. Now I am down to the last name and my last hope and my fingers are crossed! I called Service One and someone actually answered the phone. The person was very nice. I explained the issue I was having and she knew exactly what I was referring... read full review
October 2021
Pam the owner is a complete terror. She has the WORST customer service skills on the planet and probably shouldn’t be customer facing. I spent 20 min on the phone setting up an appt with a male rep who didn’t seem to be able to take down an appropriate address. Then on 330 the day PRIOR to my appt they leave a message re what is my house number. Ok who schedules an appt without an address just a street? Then I called back the day if service because I had not heard from them. I looked at my phone messages and just noticed the days previous call. She said they tried to call me that AM but there was no call from them. She refused to believe me re my initial call and... read full review
August 2021
As you can see by the reviews unfortunately there is more bad service than good service. Pam, the supposed owner of this company, is completely unprofessional, rude and has no inclination to help anyone. I suppose the first phone call with them should have been my indicator that there was going to be problems. I spend 20 minutes on the phone going over my issue and repeating my address and contact information multiple times. On the day of service, it was nearing 12, the timeframe that the tech should have showed up by and noticed a phone call from them 3:30PM the prior day asking for my number on the street I lived. I hadn't noticed because I was hosting a party,... read full review
My Bosch dishwasher stopped draining the rinse cycle. I would have to scoop out almost 2 liters of soapy rinse water which was not easy to do. My concern is that I may need to replace the unit, but with the supply chain disruption getting a new dishwasher was likely going to be a long lead time. I called Bosch and they gave me 3 certified Bosch service dealers. I called the first 2 on the list and left messages. Neither returned my call. Now I am down to the last name and my last hope and my fingers are crossed! I called Service One and someone actually answered the phone. The person was very nice. I explained the issue I was having and she knew exactly what I was referring... read full review
Pam the owner is a complete terror. She has the WORST customer service skills on the planet and probably shouldn’t be customer facing. I spent 20 min on the phone setting up an appt with a male rep who didn’t seem to be able to take down an appropriate address. Then on 330 the day PRIOR to my appt they leave a message re what is my house number. Ok who schedules an appt without an address just a street? Then I called back the day if service because I had not heard from them. I looked at my phone messages and just noticed the days previous call. She said they tried to call me that AM but there was no call from them. She refused to believe me re my initial call and... read full review
As you can see by the reviews unfortunately there is more bad service than good service. Pam, the supposed owner of this company, is completely unprofessional, rude and has no inclination to help anyone. I suppose the first phone call with them should have been my indicator that there was going to be problems. I spend 20 minutes on the phone going over my issue and repeating my address and contact information multiple times. On the day of service, it was nearing 12, the timeframe that the tech should have showed up by and noticed a phone call from them 3:30PM the prior day asking for my number on the street I lived. I hadn't noticed because I was hosting a party,... read full review