B & B Heating & Air LLC

Jan 2024

We used B&B Heating and Air for the first time on 10-12-2023 for our annual heating system checkup and we were very impressed.As others have mentioned, the customer service is excellent. I left a message with my first call and Connie called back promptly. We scheduled a date for the service and Connie provided information about what exactly to expect. I didn’t need to ask any questions (and I’m a big question-asker!). She gave me an arrival time frame of one hour (not 2 – 4 like many other service companies), the name of the service provider (Randolph), the cost of the service, and proactively asked if either me or my husband were military, first responders, or...read full review

Jan 2024

This company is awesome AND locally owned and operated. Experienced, communicative, fairly priced, prompt and personable. I've used their services for a couple of years now from routine maintenance to emergency replacement of a furnace control board to most recently purchasing a new furnace/AC, replacing a 27-year-old unit before it stopped working completely. Everyone - Connie, Aaron, Chad and Randolph - are a pleasure to work with and always go above and beyond no matter how big or small the job is. Everything they're going to do is explained in great detail so you can make an informed decision. They also ensure you're satisfied and they have answered all your questions...read full review

Jan 2024

Update Jan 2024: More kudos for B&B - after getting an estimate for a heater replacement from another company, we called them for an estimate as well. They sent a person out the same day who inspected the heater and said the estimate we received was fair. We were not charged for this visit, although it would have been appropriate and we would have happily paid. Once again we were impressed with the professionalism and response from B&B. The only reason we didn't use them for the heater install was that the other company had a quicker turnaround time and it was very cold that week.