I can't express how pleased I am with my recent purchase of a StruXure pergola from Home Impressions. Patricia came out to our backyard and made some suggestions on the type and size of installation we wanted. She stressed that it would not be a "quick install" like most companies, but that the quality and design would impress us. She wasn't misleading. While the installation did take several months before it happened, we are extremely pleased with the results. The craftsmanship and quality are simply amazing in our experience. The pergola completed our backyard vision and has received many positive comments from those who have visited us. Their installation... read full review
May 2022
I purchased a Struxure pergola from Home Impressions. It took several months longer to get all the parts then the estimate I was given but I understood with the whole "Covid" thing. Once all the parts came in they showed up quickly to install it. Several months later the wind sensor stopped working and they responded immediately and were out the next day to look at it. Seems the sensor was bad internally so they have to warranty the item and order a new one. I have been very happy with the quick response times and the completed product. The only reason I gave four stars is because they were doing work at another location and decided to dispose of all the dirt... read full review
May 2021
Don’t bother. I’ve called and signed up for appointments with Patricia Cox in Las Vegas 5 times.
The one time she actually kept the appointment she went to the wrong house. The rest of the times I was either blown off or received multiple PITA contacts someone would be in touch - but no one was.
If the local vendor doesn’t have the capacity to find the right house or return phone calls for a sure sale it’s Probably going to get worse for warranty work or the install
I can't express how pleased I am with my recent purchase of a StruXure pergola from Home Impressions. Patricia came out to our backyard and made some suggestions on the type and size of installation we wanted. She stressed that it would not be a "quick install" like most companies, but that the quality and design would impress us. She wasn't misleading. While the installation did take several months before it happened, we are extremely pleased with the results. The craftsmanship and quality are simply amazing in our experience. The pergola completed our backyard vision and has received many positive comments from those who have visited us. Their installation... read full review
I purchased a Struxure pergola from Home Impressions. It took several months longer to get all the parts then the estimate I was given but I understood with the whole "Covid" thing. Once all the parts came in they showed up quickly to install it. Several months later the wind sensor stopped working and they responded immediately and were out the next day to look at it. Seems the sensor was bad internally so they have to warranty the item and order a new one. I have been very happy with the quick response times and the completed product. The only reason I gave four stars is because they were doing work at another location and decided to dispose of all the dirt... read full review
Don’t bother. I’ve called and signed up for appointments with Patricia Cox in Las Vegas 5 times. The one time she actually kept the appointment she went to the wrong house. The rest of the times I was either blown off or received multiple PITA contacts someone would be in touch - but no one was. If the local vendor doesn’t have the capacity to find the right house or return phone calls for a sure sale it’s Probably going to get worse for warranty work or the install