It took weeks of calls and no shows to appointments before he finally fixed our water leak. I only used him because of my landlord. I still have holes in my walls and torn up carpet from when we used this plumber in October! That was 7 months ago! I would give 0 stars if I could.Services: Plumbing leak detection
April 2023
Run away from Doctor Rooter and owner Russ Keene. He took my money and did not finish the job, like a thief would do.Hired Russ for a plumbing job. He came out and did the fix for $260. After he left I noticed the part he put in was leaking.For 11 days after that he lied about coming back, lied about having me on his schedule, and lied about his willingness to make the work right.This guy has no business working on his own--he needs a boss to keep him honest and accountable. Learn from my mistake--warn your friends about Russ Keene and Doctor Rooter, and be sure to never, ever hire him. Down with Dr Rooter.Run from Russ Keene.When you're searching for a plumber,... read full review
March 2023
I trusted Russ the owner to purchase and install a novo water softener. I gave him a six hundred dollar deposit and he never returned any of my phone calls for installation over four months. I think he skipped town. BEWARE of this Plumber! He can't be trusted.
It took weeks of calls and no shows to appointments before he finally fixed our water leak. I only used him because of my landlord. I still have holes in my walls and torn up carpet from when we used this plumber in October! That was 7 months ago! I would give 0 stars if I could.Services: Plumbing leak detection
Run away from Doctor Rooter and owner Russ Keene. He took my money and did not finish the job, like a thief would do.Hired Russ for a plumbing job. He came out and did the fix for $260. After he left I noticed the part he put in was leaking.For 11 days after that he lied about coming back, lied about having me on his schedule, and lied about his willingness to make the work right.This guy has no business working on his own--he needs a boss to keep him honest and accountable. Learn from my mistake--warn your friends about Russ Keene and Doctor Rooter, and be sure to never, ever hire him. Down with Dr Rooter.Run from Russ Keene.When you're searching for a plumber,... read full review
I trusted Russ the owner to purchase and install a novo water softener. I gave him a six hundred dollar deposit and he never returned any of my phone calls for installation over four months. I think he skipped town. BEWARE of this Plumber! He can't be trusted.