Carson Tahoe Medical Group - Carson City

Jun 2025

I just want to share my experiences with Katrina Fogel P.A.C. She is very knowledgeable and considerate. Any of my needs or questions are always resolved. She is also good at responding to my messages in a timely manner.

May 2025

Very poor customer first mentality here. I was 30 minutes late for an appointment due to an accident on HWY 50 on 5-20-25. While sitting stopped on the HWY I attempted to call the office to explain why I would be late. After several recordings and 3 different operators I was only able to leave a message.
When I arrived I told the receptionist why I was late and a different receptionist said “I have been hearing about that”. The initial receptionist said he would have to check if they could still see me. Keep in mind that I have never seen this doctor for more than 15 minutes in any of my prior visits.
The receptionist returned to say I would have to reschedule...read full review

Feb 2025

I found out a scheduler made a mistake when trying to change my appt with nurse practitioner Shirey. When I arrived for appointment today 2/13/25 I was told it was still set for next week and couldn't get me in. I was rear-ended and needed medical appt, but that didn't matter to receptionist, she wasn't helpful at all didn't appear she believed that their scheduler made error. It was more than an inconvenience for me since I cancelled another appt and my husband plowed the driveway so I could get there in the bad weather. After my complaint, the scheduler who made the error called to apologize. Carson Tahoe needs to improve their Training and customer service unless they...read full review