I cannot stress how poor customer service at Wilsons Home Heating is. Called them to have them come see why we had no heat from our Panasonic heat pump which we purchased from them 7 years ago. 2 week wait in November which was due to COVID and Christmas approaching. Tech came out and found there was no refrigerant, so he charged the system with nitrogen to check for leaks. This was on a Friday and we assumed that he'd be back Monday or Tuesday to check if any leaked. When I called that week to inquire when the tech was coming back, the service dispatcher (Melissa) told me I'd have to make a new appointment. I was surprised, as any other service business the... read full review
August 2021
In the month of June 2021, I received a cost estimate from Chris Knickle for the replacement of an oil-based water heating system with a propane forced air system. At the end of the month, my wife and I decided to move forward with the project.After a few days, installers came to us to make measurements and establish an action plan.The next week the works started and were finished after a few days.I'd like to thank Philip and his team (Ben, Jeff, Adam - sorry I don't remember the other names)They did an excellent job in a flash.At the same time, they showed a great understanding of our needs, respected our suggestions and always informed us about the next stage... read full review
September 2018
Moved in with my grandmother and she has been with them for years. Great service. I have no plans on switching.
I cannot stress how poor customer service at Wilsons Home Heating is. Called them to have them come see why we had no heat from our Panasonic heat pump which we purchased from them 7 years ago. 2 week wait in November which was due to COVID and Christmas approaching. Tech came out and found there was no refrigerant, so he charged the system with nitrogen to check for leaks. This was on a Friday and we assumed that he'd be back Monday or Tuesday to check if any leaked. When I called that week to inquire when the tech was coming back, the service dispatcher (Melissa) told me I'd have to make a new appointment. I was surprised, as any other service business the... read full review
In the month of June 2021, I received a cost estimate from Chris Knickle for the replacement of an oil-based water heating system with a propane forced air system. At the end of the month, my wife and I decided to move forward with the project.After a few days, installers came to us to make measurements and establish an action plan.The next week the works started and were finished after a few days.I'd like to thank Philip and his team (Ben, Jeff, Adam - sorry I don't remember the other names)They did an excellent job in a flash.At the same time, they showed a great understanding of our needs, respected our suggestions and always informed us about the next stage... read full review
Moved in with my grandmother and she has been with them for years. Great service. I have no plans on switching.