“I love the vibe of Almas Salon. This was my second visit for a haircut. During my first visit, I had Courtney, who did an amazing job. She was considerate, caring, and provided exceptional service. Her professionalism and kindness truly stood out, and she clearly knew what she was doing.
Unfortunately, my second visit with Cassandra didn't meet the same standards. When she asked if I'd like to wash my hair before the haircut, I declined, assuming it might cost less. However, I was charged the same price as my previous visit, which included washing, cutting, and heat protected styling along with serums and hair care product recommendations.
This lack of communication in the second visit was disappointing.
Moreover, Cassandra did not ask my permission before straightening my hair with a flat iron. I have long hair and despite me mentioning that I never straighten my hair without heat protectant, she proceeded without using any, which was concerning. She seemed to be in a hurry to leave for the weekend, and the overall experience felt rushed and impersonal.
On the positive side, I called the salon back and consulted Alma expressing my concern and that I was not satisfied with the haircut and overall experience to which she promptly responded and booked me in for another service with Courtney to get my hair fixed free of additional charge. Thank you, Alma for your exceptional customer service and care. You are truly a sweetheart.
I look forward to enjoy the welcoming atmosphere of the salon again. Cheers!“
“Mike is a magician!!! He transforms you within moments! Thanks Mike!!!!
Stylist: He’s absolutely amazing and creative. I only wish she could come home and do my hair every day.“