Kitchen Design at The Home Depot

Sep 2024

I ordered a shower door from Home Depot.SKU #1001026464 cost $929.00 I received and was installed by HDRep SKU #1001094211cost $653.00 the shower I was billed for after instal. SKU# 1001026575 cost $1009.00 plus installation $200.00 plus tax $180.00. when I told Home Depot the wrong door was installed they confirmed to me the mixup and told me to call installer. The install company "GLight" from Halifax. I call glight and was told by Mark that he was going to give me a couple hundred dollars back. I told him no get the correct shower door installed. He then told me that Home Depot had given him the wrong one. I then went to Home Depot and told them what was told to me. HD stated that that was incorrect as they would only give the door that was ordered. I spoke with HD customer service who for some reason blames me and wants me to pay for the wrongly installed door. I again spoke with Glight and was told this time that the door I ordered was not available. I again went to HD and confirmed that they did have availability of that door. Glight then told me and HD that the door I wanted would not work because of base type. Another trip to HD only to find out that the door we ordered would work in our shower. HD Customer service regardless of all the information told me to pay for the door that was wrongly installed. I then told Home Depot that I was unsatisfied with the product and work and was exercising their 90 return policy. To that I was told by Customer Service that guarantee did not apply to me and that I still should pay for door I did not order or want. Home Depot was also made aware of my medical condition that the door installed was a hazard to. I believe Home Depot should take back the wrongly installed door and put in the correct one. Star rating is 0

Dec 2019

Don't order anything online from Home Depot to be picked up at New Minas Home Depot store. They are so unorganized that they lost my order (which they confirmed had been delivered to the store). I waited 40 minutes and no one offered me an apology, a place to sit down, or said, "we will deliver it to your house when we find it". They just ran around like chickens without heads. I finally had to leave to go to an appointment. They promised to phone me when they found the item. On the off chance that they might have found it, I stopped by the store on my way home from my appointment. I called from the car in the parking lot so that if they hadn't found it, I could go on my way. Guess what?! "Oh, yeah, we found it after you left. Was gonna call you...." WHEN were they going to call?! I spoke to the manager who kept giving me excuses. BAD customer service! Never again!