Geek Squad

Jan 2024

0/5 if i could. They took over a week to fix my pc, wiped my drives for no reason, installed the wrong OS on the wrong drive despite my explicit instructions and their reassurance they wouldnt, was told everything was ready only for me to have to turn around and bring my computer back after i picked it up. Communication was abysmal, as they gave me no way to contact them for an update, they took 4 days to even start working on it and to make it all worse it was their manager that was working on my device showing there is no level of competence starting at the management. There is no part of this in which i have any positive feedback to report. Avoid at all costs and find...read full review

Oct 2023

I brought in my PC for a check up after accidentally spilling some water on my motherboard and PCI-e cable . Paid $70 for them to tell me exactly what I already knew. They told me the MB and the PCI-e cable both have corrosion and the GPU is completely totalled. I wanted them to do a full system diagnostic but they couldn't because in their own words "we do not have the right cables" They said the PC is totalled. I have only replaced the MB and the PCI-e cable and the PC works just fine and so does the GPU!!! These guys lack professionalism. They don't even seem to have any enthusiasm to answer any questions you have about the service or their products. Lesson from the...read full review

Feb 2023

Horrible customer service… took my phone in to get fixed and they said it would be done In 2-3weeks. It’s now month 3 and they JUST sent my phone back and it came back in the original package I sent it off in and still not fixed… oh yea side note, they took $250 out of my account to fix the phone and they never even looked at it after 3months… HORRIBLE SERVICE