Yasmin Albatie provided me an exceptional service during my last visit to the Apple Store. She was knowledgeable, patient, and attentive, making sure all my concerns were addressed. Her dedication to customer satisfaction made me love to go back to store!
June 2024
Went in a couple of weeks ago to see if my iPhone 11 with a broken screen could be fixed. I was told by an agent in the store that it was not fixable because the back glass was cracked too. So I proceeded to get an iPhone 15 pro max. I had lost all my contacts because they were not stored on my cloud, so I decided to take my phone to a cell phone repair shop. The guy had my screen replaced in 15 minutes and I went to return the pro max, instead of being 1800 bucks in debt for a new phone. I voiced my concern about being lied to by Apple, telling me my iPhone 11 couldn’t be fixed. The agent in the store helped me get my iPhone 15 returned, but it was... read full review
April 2024
Genius Bar employee took time out of his day to fix an issue that could not be fixed elsewhere even if paid. Went for a quote that I knew would be ridiculous, left with my main problem solved.
Yasmin Albatie provided me an exceptional service during my last visit to the Apple Store. She was knowledgeable, patient, and attentive, making sure all my concerns were addressed. Her dedication to customer satisfaction made me love to go back to store!
Went in a couple of weeks ago to see if my iPhone 11 with a broken screen could be fixed. I was told by an agent in the store that it was not fixable because the back glass was cracked too. So I proceeded to get an iPhone 15 pro max. I had lost all my contacts because they were not stored on my cloud, so I decided to take my phone to a cell phone repair shop.
The guy had my screen replaced in 15 minutes and I went to return the pro max, instead of being 1800 bucks in debt for a new phone. I voiced my concern about being lied to by Apple, telling me my iPhone 11 couldn’t be fixed.
The agent in the store helped me get my iPhone 15 returned, but it was... read full review
Genius Bar employee took time out of his day to fix an issue that could not be fixed elsewhere even if paid. Went for a quote that I knew would be ridiculous, left with my main problem solved.