H&R Block

May 2024

We have been loyal customers of the Greenwood H&R Block for many years now, but this will definitely be the last year we trust them to do our taxes. The customer service level is non-existent and we find that they are very unprofessional when it comes to the privacy that we as customers expect. Like many others this year the amount of time it took them to complete our returns was unacceptable. My husband dropped off our returns on the 21st of March and he was told that they would take 2 to 3 weeks. After three weeks he dropped into the office and they had not even started on our returns. They assured us they would be done "before the end of the month". Well, yeah, I would...read full review

Apr 2024

I took my tax’s in for my first t4 and put Insta refund and it has been anything but insta I have been waiting or over 3 weeks and still have not got a call or email back I called them lots they never call back and all they say is we call you back when it’s Done about a week ago I called and some woman told me she was working on it but when I called 2 days later they said I was still in line I have no idea what I’m paying them to do at this point almost thinking of going in and getting them and taking them some where else I have called h&r head office and they said they will try and speed things up for me they said they have no idea why it would take this long for...read full review

Apr 2024

I have gone to the Greenwood, Nova Scotia branch of H&R Block for years and had good service when they did it by physical appointment. This year it was one problem after another. I put in tax information as an instant refund and was told, because they were so busy, that it would take about a week, when I called to inquire after a week I was told it would be ready at the beginning of the following week. I then stopped in the following week since I was in the area and was told sternly that 'you are to wait until we call you'. It took two and a half weeks before they called saying the it was ready but that it would not be put through as an instant refund due to a policy...read full review