Don't know if this is the same "Joe" that I dealt with and don't know if the business is still open but I had a terrible experience with him. One the one hand he had cast a beautiful piece for me. He said it would last a lifetime. But for repairs it was a much different story. The piece needed repair within a year and I sent it to him. He charged almost a quarter of the price of the piece to repair it and held the piece "hostage" until I paid for the overpriced repair. I found a local jeweler who said the repair would have cost about $30 ... not the $150 good old Joe charged. Highly disappointed.
July 2019
I brought a very special ring into Golden Web to be fixed and resized. Before we even left with the finished product, the band of the ring broke twice and Joe had to repair it in front of us (not a good sign already). We then got home and a week later the band broke again, so I called Joe and asked him if we could get any kind of compensation since it had broken 3 times after his "repair", he said that he could possibly send me another ring. Mind you, this is not what I wanted, this ring was very special to me, but I accepted the offer and awaited pictures of the replacements, which never came. The next week the stone, that he had replaced, fell out and when... read full review
March 2018
Perhaps the best secret in Santa Fe! I totally trust Joe Maestas with all my jewelry needs
Don't know if this is the same "Joe" that I dealt with and don't know if the business is still open but I had a terrible experience with him. One the one hand he had cast a beautiful piece for me. He said it would last a lifetime. But for repairs it was a much different story. The piece needed repair within a year and I sent it to him. He charged almost a quarter of the price of the piece to repair it and held the piece "hostage" until I paid for the overpriced repair. I found a local jeweler who said the repair would have cost about $30 ... not the $150 good old Joe charged. Highly disappointed.
I brought a very special ring into Golden Web to be fixed and resized. Before we even left with the finished product, the band of the ring broke twice and Joe had to repair it in front of us (not a good sign already). We then got home and a week later the band broke again, so I called Joe and asked him if we could get any kind of compensation since it had broken 3 times after his "repair", he said that he could possibly send me another ring. Mind you, this is not what I wanted, this ring was very special to me, but I accepted the offer and awaited pictures of the replacements, which never came. The next week the stone, that he had replaced, fell out and when... read full review
Perhaps the best secret in Santa Fe! I totally trust Joe Maestas with all my jewelry needs