My computer refused to power on without any warning signs or any apparent reason. Steve helped me think through all of my options. One option that I wouldn't have thought of on my own was that the problem might be fixable by me right at home. He gave me some easy-to follow instructions to try, just in case it was one of these fixable issues. Voila! It was! Computer back up and running! Steve actually wanted to help me figure out how to get more life out of my computer with only a small effort on my part. This is the experience every consumer of technology services could hope for.
June 2019
Mr. O'Neil's service has been a "life send" on several occasions over the years I have been using his service. Today was no exception when my fairly new computer just "locked up" for no apparent reason. Being able to call Steve and have him walk me through the problems and control my desk top computer from his office is fantastic. I can see what he is doing and he simultaneously talks to me on the phone to explain everything. Since he does not need to come to me or me take my computer to him, his costs stay low and I am back in service before I know it. He answers all my questions and has always left me satisfied and happy about his... read full review
May 2019
Steve was just great. I needed an emergency repair on a Saturday, he was available so I took a chance. He magically vacuumed dust out of my computer - solving the main problem - then spent an hour tuning it up so it functions MUCH better, leaving me with two new programs for anti-spyware scanning and general tuneup. Plus he was easy-going and friendly and gave good advice about avoiding the "bad stuff" that accumulates on computers. I'll definitely use him again.
My computer refused to power on without any warning signs or any apparent reason. Steve helped me think through all of my options. One option that I wouldn't have thought of on my own was that the problem might be fixable by me right at home. He gave me some easy-to follow instructions to try, just in case it was one of these fixable issues. Voila! It was! Computer back up and running! Steve actually wanted to help me figure out how to get more life out of my computer with only a small effort on my part. This is the experience every consumer of technology services could hope for.
Mr. O'Neil's service has been a "life send" on several occasions over the years I have been using his service. Today was no exception when my fairly new computer just "locked up" for no apparent reason. Being able to call Steve and have him walk me through the problems and control my desk top computer from his office is fantastic. I can see what he is doing and he simultaneously talks to me on the phone to explain everything. Since he does not need to come to me or me take my computer to him, his costs stay low and I am back in service before I know it. He answers all my questions and has always left me satisfied and happy about his... read full review
Steve was just great. I needed an emergency repair on a Saturday, he was available so I took a chance. He magically vacuumed dust out of my computer - solving the main problem - then spent an hour tuning it up so it functions MUCH better, leaving me with two new programs for anti-spyware scanning and general tuneup. Plus he was easy-going and friendly and gave good advice about avoiding the "bad stuff" that accumulates on computers. I'll definitely use him again.