The care my grandmother received was average but not outstanding. I do not have any complaints with the lady we were working with. My issue has arisen with the billing department. We had setup automatic payments and when we no longer needed service, we were billed two more cycles. I had reached out to get it corrected and all seemed ok. They couldn't refund the credit card (don't know why?) but they told me they would mail a check. Never received a check. Then I received another email asking if they could drop it off at our house. I was out of town and did not reply right away. But said that would be ok. Never came. Since then, I have tried calling, no answer.... read full review
February 2021
Gina was amazing!! So attentive and helpful with my sister Colleen! Thanks so much!!
February 2021
Gina is amazing! Without the proper amount of time or assistance it's been hard caring for my grandmother on my own. I only wish that the company accepted my insurance. It's hard for me to afford the extra cost on my budget. Nonetheless, it was a pleasure speaking with Gina during the FREE consultation I was given. Nonetheless, I hope to be able to acquire Visiting Angels services in the future.
The care my grandmother received was average but not outstanding. I do not have any complaints with the lady we were working with. My issue has arisen with the billing department. We had setup automatic payments and when we no longer needed service, we were billed two more cycles. I had reached out to get it corrected and all seemed ok. They couldn't refund the credit card (don't know why?) but they told me they would mail a check. Never received a check. Then I received another email asking if they could drop it off at our house. I was out of town and did not reply right away. But said that would be ok. Never came. Since then, I have tried calling, no answer.... read full review
Gina was amazing!! So attentive and helpful with my sister Colleen! Thanks so much!!
Gina is amazing! Without the proper amount of time or assistance it's been hard caring for my grandmother on my own. I only wish that the company accepted my insurance. It's hard for me to afford the extra cost on my budget. Nonetheless, it was a pleasure speaking with Gina during the FREE consultation I was given. Nonetheless, I hope to be able to acquire Visiting Angels services in the future.