Reviews for Ulta Beauty
Write a reviewHours
Monday: 11AM - 8PM
Tuesday: 11AM - 8PM
Wednesday: 11AM - 8PM
Thursday: 11AM - 8PM
Friday: 11AM - 8PM
Saturday: 11AM - 8PM
Sunday: 12 - 6PM
Tips
offers same-day delivery walk-ins welcome accepts credit cards bike parking
Ratings
Google: 2.2/5 Facebook: 5/5 Foursquare: 7.3/10 Nextdoor: 3 ❤️Ulta Beauty
700 S Telshor Blvd Suite 1308, Las Cruces
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Ulta Beauty is a popular US beauty retailer offering a wide range of products from various brands. A customer has shared their long-term positive experience with the store, but recently faced an issue with a duplicate charge on their bank account. The customer found the customer service experience to be frustrating and unhelpful, stating that the representative demanded personal financial information for a refund. However, a different Ulta Beauty employee, named Jennifer, at the Las Cruces store was able to resolve the issue quickly and efficiently. Another customer expressed appreciation for the store, mentioning their great experience with a helpful employee who assisted them in finding the right shade of makeup. However, another customer has shared a negative experience where they felt stalked and harassed by the store's "glam squad" on days they were not dressed up or "glammed." The customer found this behavior embarrassing and requested that employees make an effort to get to know regular customers and their preferences. In summary, Ulta Beauty offers a wide variety of beauty products and has both positive and negative customer experiences. The store has the potential to provide excellent customer service, but there is room for improvement in terms of consistency and personalized attention towards regular customers.