Ulta Beauty

Ulta Beauty is a popular US beauty retailer offering a wide range of products from various brands. Customers have shared positive experiences with helpful and friendly employees, such as Miranda, who was very kind and assisted in matching a concealer shade and suggesting other products. Ceci, a stylist at the salon, is praised for her careful work and helpful advice on hair care and products, leaving customers happy with their results. Bianca is recognized for her excellent assistance in helping customers find the right eye concealer and brow pencil, making the shopping experience easier and more enjoyable. However, some customers have faced issues related to customer service. One individual experienced frustration with a representative demanding personal financial information for a refund, and encountered a duplicate charge on their bank account. Despite this, the store's staff, like Jennifer at the Las Cruces location, can resolve problems quickly and efficiently. There have also been concerns about behavior from the "glam squad," with some customers feeling stalked and harassed on days they are not dressed up or "glammed." Customers hope employees will get to know regular clients better and respect their preferences. Overall, Ulta Beauty offers a variety of beauty products and has many dedicated staff members, but there is still room for improvement in customer service consistency and personalized attention.