Mortgage, Bank of America

May 2024

Back in 2019 My now wife and I got married and were given cash/ checks by many of our relatives and we decided to add it to our then joint bank account with Bank of America. They took our money, put it through their automated machine, and then took the checks one by one. We then got home (I was stationed at Holloman AFB at the time) and noticed the amount was off by $100. We had taken pictures and wrote down each amount prior to getting it deposited to ensure we had everything correct. When we brought it up to BoA the next day we were set up with a meeting and had to drive all the way to Las Cruces again just to be told there was no such amount missing and that they did everything correctly. Shortly after we closed our account with BoA and set one up with Navy Fed. Either it was an honest mistake which they completely denied or they were lying to our faces. Either way it seemed they were just trying to cover up their mistakes instead of admitting they failed to serve us competently.