Dr. Mark & staff are excellent, they take their time with their patients, with courtesy. Very helpful & proficient at their craft. Dr. Mark is very funny, kind, & courteous.
March 2024
The whole experience was fantastic. I was given the most thorough eye exam i've ever had. I recently had a stroke in the region of my brain that has to do with eyesight. I was afraid and after a not very thorough experience at the VA, I was left nervous and unsure about my sight. The doctor and his assistant helped to quell all my fears, and with great selection of frames and options, I was able to get the exact frames I had been visualizing (eye pun zing). The gentleman who helped size me also adjusted my existing frames for free, so I can use them as my work pair. I highly recommend them. They earned a new regular customer in me for sure.
March 2024
Dr. Nelson and Gary (who helped me pick out my glasses), in my opinion seemed to be the only two people who cared and was engaged with their patients. Everyone else could use some training as patient caregivers (bedside manners). The employee at the eye exams desk was horrible. She wasn’t pleasant with Dr. Nelson either.I suggest Dr. Nelson should “let her go”. We all have life struggles, it shouldn’t be carried/presented in our professional activities.She’s a “Black Eye” in the office.Demoted to 4 Stars because of her.
Dr. Mark & staff are excellent, they take their time with their patients, with courtesy. Very helpful & proficient at their craft. Dr. Mark is very funny, kind, & courteous.
The whole experience was fantastic. I was given the most thorough eye exam i've ever had. I recently had a stroke in the region of my brain that has to do with eyesight. I was afraid and after a not very thorough experience at the VA, I was left nervous and unsure about my sight. The doctor and his assistant helped to quell all my fears, and with great selection of frames and options, I was able to get the exact frames I had been visualizing (eye pun zing). The gentleman who helped size me also adjusted my existing frames for free, so I can use them as my work pair. I highly recommend them. They earned a new regular customer in me for sure.
Dr. Nelson and Gary (who helped me pick out my glasses), in my opinion seemed to be the only two people who cared and was engaged with their patients. Everyone else could use some training as patient caregivers (bedside manners). The employee at the eye exams desk was horrible. She wasn’t pleasant with Dr. Nelson either.I suggest Dr. Nelson should “let her go”. We all have life struggles, it shouldn’t be carried/presented in our professional activities.She’s a “Black Eye” in the office.Demoted to 4 Stars because of her.