Wayne Subaru Service

Wayne Subaru Service, located in Passaic County, has been providing excellent customer service for many years. Their team, including the service manager Jerry, is known for their dedication and expertise in addressing car issues. One customer had a blowout on Route 23 in the pouring rain, and the roadside attendant couldn't remove the spare tire. Jerry sent one of his team members to help, who was able to saw the bolt and get the spare tire out. The customer expressed gratitude for the quick response and excellent service. Another customer had a positive experience when they needed a tire replacement on a Saturday afternoon during Labor Day weekend. The service manager came and changed the flat tire, providing a replacement tire within an hour. The customer was grateful for the exceptional customer service. A third customer had struggled to get a defect fixed on their newly leased car at two other service centers. However, Wayne Subaru Service was able to identify and repair the issue quickly. The mechanic went on a test drive with the customer and was able to detect the problem right away, providing relief and peace of mind. Lastly, Jerry received high praise from a customer who had tried two other dealerships for service. Jerry was kind and courteous, listened carefully to the customer's concerns, and provided the correct solution. He was able to diagnose the root cause of the dashboard lights that another dealership had tried to fix multiple times. Jerry went above and beyond by giving the customer a loaner car without even asking. The customer expressed appreciation for Jerry's expertise and excellent service. Wayne Subaru Service is known for their wheel alignment services, and their team is committed to providing excellent customer service, going above and beyond to meet their customers' needs.