Hand and Stone Massage and Facial Spa

Dec 2023

Massage therapist didn’t knock before entering room! meaning i could have been naked yet she didn’t even check. her handswere ice cold and there was NO HEAT in the entire place at all. you cannot cancel your membership under any circumstances and they will cancel on you any time yet if you are late they’ll make you pay $30

Sep 2023

It’s too bad the technicians and therapists are all wonderful because the location and the organization are in plain terms shady. Don’t get a membership, you’re gonna be vulnerable to their price increases and their constant attempts to suck more money out of you. Every time you freeze your account to catch up on packages, they still continue to charge you a fee. And when you cancel, they charge you one more month. When I was finally able to cancel I was told I’d be charge one more month, at that point I didn’t care anymore. But when I went for the appointment I was going to be charged the full price cause someone waived my package apparently. How can one waive...read full review

Sep 2023

Second location I've tried as a member of Hand and Stone and their service is ridiculous at this point. Had someone call me to schedule a massage, got there and there was no massage under my name. Drove for no reason. Yesterday I was about to head over when I got a last minute call that I need to reschedule because the masseuse was no longer available. I also had another reservation linked for a facial but the person couldn't make it there without me so I asked to reschedule as well since it was a cancelation on their end. They called today to charge me last minute cancelation when it wasn't even my fault. Honestly tired of all the issues and will be canceling my membership.