Hair Planet: African Braiding Salon & Supplies

Hair Planet: African Braiding Salon & Supplies is a diverse, authentic, and gentle team of braiders dedicated to providing exceptional service to their customers. The salon is known for its personalized customer service, easy online appointment booking, and attention to detail, which sets it apart from other hair salons. The salon has received mixed reviews from customers. Some have had positive experiences, praising the work of specific braiders like Miriam and Stephanie, who have done excellent work for their customers. However, others have had less satisfactory experiences, particularly with inconsistent pricing and issues with the quality of the braiding work. One customer reported that they booked an appointment for boho braids with a specific stylist, but the stylist did not seem to have the necessary skills to execute the style correctly. The customer had to repeatedly intervene and provide guidance to the stylist, and the final result did not match the desired style. The customer also experienced damage to their hair during the braiding process, which is unacceptable. Another customer expressed frustration with the salon's pricing, which they felt was not transparent or consistent. The customer was charged an additional fee for a wash that was not mentioned on the website, and they were also charged an extra fee for their specific hairstyle, which they felt was unreasonable, especially since they had to leave the salon and complete some of the work themselves. Despite these issues, the salon is praised for its promptness in keeping appointments, unlike some other local hair salons. The customers who have had positive experiences appreciate the skills of the braiders and the overall quality of the work, but the inconsistent pricing and occasional issues with the braiding work have led some customers to reconsider returning to the salon. Overall, Hair Planet: African Braiding Salon & Supplies seems to offer a mixed experience for its customers, with both positive and negative reviews. The salon's strengths lie in its personalized service and the skill of some of its braiders, but it needs to address the issues with pricing transparency and the quality of the braiding work to provide a consistently excellent experience for all its customers.