Good work, but pricey! They were able to schedule me quickly and I told them what the issue with my stove was so they were able to fix it on the first visit. They told me there would be a $140 service fee, but what I was not expecting was an additional $120 labor charge. Overall, I was charged $88 for a part and $260 for 20 minutes of labor which felt excessive. They then tried to charge me an additional 4% fee for using a credit card. I told them I would mail them a check, but they called me back later and said that wasn't an option. If you hire them, be prepared to pay a $140 service fee AND a 4% payment fee on top of your bill. After I refused to pay the 4% they... read full review
July 2024
I had a problem going on with my AC condenser and I was told by pseg that I needed a new unit. I was quoted $13,000. When PSEG was leaving my house, John a HVAC technician from Long Lane showed up and did some troubleshooting. He figured out what was wrong with my AC and fixed it. Wasting my money on "Worry Free". John I really appreciate you saving me and my pockets during this heat wave!! Go With Long Lane!!!
May 2024
I recently had the pleasure of using Long Lane Home Services to fix my oven, and I couldn't be happier with the experience. From start to finish, their professionalism and expertise were evident and they truly knew what parts had to be ordered. Within one week, they were at my home, ordered that parts and was back in my to install it less then a week. They really exceeded my expectations in every aspect, from customer service to technical expertise. I would highly recommend them to anyone in need of appliance repairs. Thank you Bill for your outstanding service!
Good work, but pricey! They were able to schedule me quickly and I told them what the issue with my stove was so they were able to fix it on the first visit. They told me there would be a $140 service fee, but what I was not expecting was an additional $120 labor charge. Overall, I was charged $88 for a part and $260 for 20 minutes of labor which felt excessive. They then tried to charge me an additional 4% fee for using a credit card. I told them I would mail them a check, but they called me back later and said that wasn't an option. If you hire them, be prepared to pay a $140 service fee AND a 4% payment fee on top of your bill. After I refused to pay the 4% they... read full review
I had a problem going on with my AC condenser and I was told by pseg that I needed a new unit. I was quoted $13,000. When PSEG was leaving my house, John a HVAC technician from Long Lane showed up and did some troubleshooting. He figured out what was wrong with my AC and fixed it. Wasting my money on "Worry Free". John I really appreciate you saving me and my pockets during this heat wave!!
Go With Long Lane!!!
I recently had the pleasure of using Long Lane Home Services to fix my oven, and I couldn't be happier with the experience. From start to finish, their professionalism and expertise were evident and they truly knew what parts had to be ordered. Within one week, they were at my home, ordered that parts and was back in my to install it less then a week. They really exceeded my expectations in every aspect, from customer service to technical expertise. I would highly recommend them to anyone in need of appliance repairs. Thank you Bill for your outstanding service!