I have been coming here for years, but somehow things have changed. They don't offer any breakfast like bagels like used to. Coffee machine's coffee is terrible (undrinkable). Service managers no longer cares for their customers, they pushes extra services that customers does not really need. I wish this place go back to way it was. As many reviews suggests they are not honest and only interested in making money. I kind of see that. They also seem to be lower on inventory, used to have many cars sitting in backyard with different options, it was nice to compare prices of different models, options, colors. They also used to offer shuttle to homes and car for... read full review
February 2024
I am looking to schedule a service appointment and I have to say that this is the first time I am not dreading doing so. David Wong has been an incredible service coordinator and makes going in to spend money on my vehicle (2021 lunar rock 4Runner TRD Pro) a lot less stressful. He consistently is professional, knowledgeable, and easy to talk to. I appreciate that I have the opportunity to take advantage of all that he and autoland has to offer regarding appropriate and reliable service for my vehicle. Thank you David!
February 2024
Came back two days after my car was “fixed”. However this time the experience was much better. David helped me a lot. Understood everything I have been going through and talked to his supervisor to get me a rental on them. They changed the battery which still had warranty and replaced it without charging me again. I appreciate their work.
I have been coming here for years, but somehow things have changed. They don't offer any breakfast like bagels like used to. Coffee machine's coffee is terrible (undrinkable). Service managers no longer cares for their customers, they pushes extra services that customers does not really need. I wish this place go back to way it was. As many reviews suggests they are not honest and only interested in making money. I kind of see that. They also seem to be lower on inventory, used to have many cars sitting in backyard with different options, it was nice to compare prices of different models, options, colors. They also used to offer shuttle to homes and car for... read full review
I am looking to schedule a service appointment and I have to say that this is the first time I am not dreading doing so. David Wong has been an incredible service coordinator and makes going in to spend money on my vehicle (2021 lunar rock 4Runner TRD Pro) a lot less stressful. He consistently is professional, knowledgeable, and easy to talk to. I appreciate that I have the opportunity to take advantage of all that he and autoland has to offer regarding appropriate and reliable service for my vehicle. Thank you David!
Came back two days after my car was “fixed”. However this time the experience was much better. David helped me a lot. Understood everything I have been going through and talked to his supervisor to get me a rental on them. They changed the battery which still had warranty and replaced it without charging me again. I appreciate their work.