Planet Poodle

Aug 2023

Our dog went to "Floof" (formerly planet poodle) for YEARS without a negative comment or feedback from any of the groomers. We spent thousands at this business and we're loyal clients. After moving we had to switch as it was just too far. For the past several MONTHS we have been trying to get him back into Floof. A multitude of unanswered emails, phone calls and texts until we finally got an appointment. Today at 9:30am I got a call to cancel his 11am appointment because the groomers are too "inexperienced" to handle him and he's "difficult" according to the notes in his file. Something that was never communicated as an issue to us prior. They were not only cancelling his appointment for the day but also told me "he will not be accepted back as a client in the future". Our dog, Archie is a rescue from the Yulin dog meat festival in China so of course he is scared when he's getting groomed. Of course he gets anxious and nervous but I would expect professionals to communicate this properly and work with us to find a solution. Completely unprofessional communication and terrible customer service. Here's a pic of my "difficult" dog Archie.

Feb 2023

As an owner of top conformation show dogs, I was searching for additional award-winning groomers. I received a real song and dance routine from the owner, Beth -- I think that's her name. Without even knowing me or my dogs, she makes an egregious demand that I take my latest import to her facility bi-weekly for at least $275+ per session. Question: Does bi-weekly translate into twice weekly? A person doesn't require a university degree from at least a top university like the Rutgers University, The State University of New Jersey to know that bi-weekly means twice per week. Correct? When I question her, she becomes defensive. When I explain to her bi-weekly at a rate of at least $275-plus is egregious -- and no legitimate professional grooming facility would ever make such demanding preconditions without meeting the dog in question or the owner or handler -- she then changes her story and tells me that "bi-weekly" means "every other week." No professional handler or groomer will have a dog professionally groomed every other week or every two weeks unless the dog has a skin problem, which requires the dog to be bathed weekly -- and that's not a conformation show dog. There are geriatric dogs with autoimmune conditions, which causes the skin to develop horrific sebaceous cysts, which require surgical removal. These dogs require weekly baths, but these are infirm, geriatric dogs and not show dogs. I noted that most of her dogs are small dogs -- and not conformation show quality dogs. The proprietor is extremely recalcitrant and mendacious, if not downright dishonest. The dog industry in this country can be very frustrating, because there are so very many dishonest businesspeople, and this is definitely a business that focuses solely on making a profit at any and all expense. I'm glad the proprietor revealed herself upfront from the very beginning, but what about those folks who lack the experience of knowing who is a mountebank and who is not? To be honest, it does take some time to find a highly skilled groomer, who is honest and can financially afford to concentrate on conformation show dogs. Planet Poodle evidently is not. Boy, did I get a song and dance routine, plus the proprietor was extremely nasty. I never met the woman, and she was extremely rapacious, while on the offensive defense. Yikes!

Jul 2022

So at times I can be difficult to handle . Specifically when it involves family or our animals . Been going for 7+ years to the snootiest dog groomer on the jersey shore . We have 2 of our dogs groomed every 4 weeks @ $200 per. Yes, I have ( the Italian side) told them, if they hurt one of my dogs that I will kill their entire family but , that's all In jest . So got this message today proving that I shouldn't have waisted the $1000's of dollars and starting a new groomer on Saturday. Moral of the story , be nice but it's always all about the money lol proud to be white trash w a couple bucks Never though would I send a client this text. Great Grooming place but attitude abounds...