Samsung US1

Jul 2023

This business lied to me and if I could rate this business negative stars I would. Samsung sent my monitor here for repair. The monitor was sent with zero damage. I took photos prior to sending it to avoid this. I received an email stating that the product appearance said, "Scratch Side". I called the repair center and asked why their repair center said there is damage when I sent it without damage.I spoke with someone that said his named was "Andre Howard".He said there is "no damage at all", but their auto generated emails sometimes say that, but it is an issue they needed to fix on their end. I asked repeatedly for an email confirmation that there is no damage. He said that there is no way for them to do that. I asked for a shop email that I could email, and they reply to me with conformation, and he said there was no shop email for me to contact. I asked for a supervisor's email or phone number who I could contact and get it in writing that there was no damage and he said there is no email or phone for a supervisor. I asked for his name, and he said it was "Andre Howard" but if I called back and asked for him next week he said he "probably wouldn't be there" because he "Would be on vacation". This is extremely sketchy and unprofessional. He then "assured" me that he is not allowed to lie to me because that call is recorded so he could get in trouble for lying.I received it back two weeks later (today). They didn't send it back with a power cord AND now there IS damage to it.

Apr 2023

I have yet to have a good customer service experience with Samsung in 74 years. I don't know what made me think they could put a new battery in a tablet and be fine with it. My tablet was in pristine condition except for needing a battery and USB port replacement. After two months and not being able to find my table at their shop, they cancelled my order saying they didn't have parts (which I found on Amazon, so they lied). I asked them to return it so I could fix it myself. Two months later after making a complaint to the "CEO" on their website, I finally got it back along with $85 for the trouble I went through for four months. I was anxious to get it back so I could attempt to fix it myself.BUT, they thoroughly destroyed it so that it could not be repaired. Ear bud port broken in two places, USB port broken in two places, tablet bent to s**** screen coming off, micro SD card missing. Looked like it was thrown across a parking lot and then run over. Totally unusable and unrepairable. The so called "CEO: at the complaint department as much as said, so sad, too bad we can do nothing else.I implore all potential customers to NEVER buy anything Samsung. The tablet was not the first appliance or item that went through a disaster no-customer service. I should have learned my lesson the first time. They do not stand behind their products, they don't take care of your propertry, and they don't give a flying fairy butt about you.

Dec 2022

This repair contractor is 100% price gouging. I have a tablet that is defective from the factory with the LCD screen going crazy, Samsung asked me to send it here, and now they're saying there's damage and it somehow voids the warranty without elaboration and they require $139 to fix. For context, I've never dropped it and the tablet has been used for approximately 3 hours in its lifetime.Super shady and I hope Samsung drops these grifters. Will be following up with Samsung directly as I gather more evidence.