Optimum

Oct 2023

Absolute WORST customer service. Reuben took advantage of my elderly uncle. Charging him for 4 boxes instead of 2 along with forcing him to get fios (most likely to receive his commission) when he lives in a co-axel area that doesn’t need to be upgraded to fios. Told us they would leave the internet connected until the install appointment. Ended up turning it off in the middle of the night 2 times in the span of 4 days. The 2nd time they turned it off they refused to turn back on until the tech came out. We spent over 12 hrs on the phone just to get hung up on by multiple “supervisors”. The lack of respect from these people is mind blowing.

Oct 2023

The most unreliable service I have ever had the misfortune of having. Internet/cable is constantly going down. In fact it is down AGAIN as I write. They convinced me that I needed to upgrade to 300 mps fiber because that would solve this issue. I did, it didn't. They really need to go belly up, no one would ever notice.

Oct 2023

Called due to lost internet connection and needed help. On hold for over one and a half hours. No help, had to give up. Thanks for nothing, what kinda service do you have to give up on?