wish i could give zero stars. purchased a new L8 treadmill one year ago and have only had it functional for half that time. the machine shuts off randomly during workouts, and increases speed and incline on its own without touching buttons and yet landice has declared it in fine working order. demands for refunds, complaints to the better business bureau and emails to the president have gone unanswered. this is a garbage company with dishonest and underhanded practices.
Sep 2021
I bought a Landice treadmill in January 2021. It began behaving erratically (not working for days at a time) five months' later. The company refused to honor the warranty (or even to send a technician out to examine the treadmill) because I mentioned that a thunderstorm had passed through town shortly before the treadmill stopped working (although the storm did not affect any other appliances or devices in my home). While the company's description on this site refers to the "industry's best warranty," the warranty has enough exceptions that the company will almost always be able to cite an excuse for not repairing its equipment.
Jul 2019
*** BUYER BEWARE***I have been an owner of Landice treadmills for 25 years and have enjoyed using their products. Several years ago they instituted a "lifetime warranty" on parts which I have used on one of my 3 treadmills several times. In the last couple of years, Landice has decided to change the rules even extending these NEW rules to treadmills purchased prior to these changes with the following: you must pay all shipping charges for your parts and must use someone from their list of repair companies (which I can tell you they do not vet on quality of service) from my experiences with more than one of them. These are dishonest practices and I wanted to make potential buyers aware of what the actual "lifetime warranty" really is. The company has been extremely uncooperative. I offered to pay for shipping (even though I believe the parts should be covered as I purchased the treadmill several years prior to their changes) and for the parts to be sent to me and they have refused, even though they have sent parts to my repair company several times, but now using the excuse that they are not on their "list". So with so many rules is this a lifetime guarantee??
wish i could give zero stars. purchased a new L8 treadmill one year ago and have only had it functional for half that time. the machine shuts off randomly during workouts, and increases speed and incline on its own without touching buttons and yet landice has declared it in fine working order. demands for refunds, complaints to the better business bureau and emails to the president have gone unanswered. this is a garbage company with dishonest and underhanded practices.
I bought a Landice treadmill in January 2021. It began behaving erratically (not working for days at a time) five months' later. The company refused to honor the warranty (or even to send a technician out to examine the treadmill) because I mentioned that a thunderstorm had passed through town shortly before the treadmill stopped working (although the storm did not affect any other appliances or devices in my home). While the company's description on this site refers to the "industry's best warranty," the warranty has enough exceptions that the company will almost always be able to cite an excuse for not repairing its equipment.
*** BUYER BEWARE***I have been an owner of Landice treadmills for 25 years and have enjoyed using their products. Several years ago they instituted a "lifetime warranty" on parts which I have used on one of my 3 treadmills several times. In the last couple of years, Landice has decided to change the rules even extending these NEW rules to treadmills purchased prior to these changes with the following: you must pay all shipping charges for your parts and must use someone from their list of repair companies (which I can tell you they do not vet on quality of service) from my experiences with more than one of them. These are dishonest practices and I wanted to make potential buyers aware of what the actual "lifetime warranty" really is. The company has been extremely uncooperative. I offered to pay for shipping (even though I believe the parts should be covered as I purchased the treadmill several years prior to their changes) and for the parts to be sent to me and they have refused, even though they have sent parts to my repair company several times, but now using the excuse that they are not on their "list". So with so many rules is this a lifetime guarantee??