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Reviews for Pella Window and Door Showroom of Paramus, NJ
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Pella Window and Door Showroom of Paramus, NJ
483 NJ-17, Paramus
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483 NJ-17, Paramus
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I had a broken window which needed replacement. Pella determined that the problem was one which qualified us for a free replacement window. I took the option of having one of their techs do the actual installation of the new window for a modest charge, rather than doing it myself. The installation had to be rescheduled twice, because of problems on my end. Everyone I dealt with at the company, from the folks in the office to the tech who did the installation were helpful, friendly and knowledgeable. I would have no hesitation doing business with the company again.Service: Vinyl window installation & replacement
The windows that were installed look decent, but the process was fraught with difficulties and headaches that I didn’t expect from an industry leader. One of the two large windows that I ordered was improperly sized, despite measurements taken by two different Pella agents. I reached out repeatedly to Jamie, my salesperson, who was of absolutely no help. A far cry from the eager salesperson that I dealt with before signing the contract. Scores of texts and calls went answered. My existing window frame had to be replaced to accommodate the wrongly sized new window, and I was promised a prompt follow-up call from the company’s painter, who would finish the newly installed... read full review
Nice showroom to be see and compare different lines of Pella products. Showroom manager Annette excellent communication skills, knowledge of product and personality. If considering Pella this is my as must stop by to see what you will be getting.