About Jaguar Paramus Authorized Service
Jaguar Paramus Authorized Service is highly regarded for its exceptional customer service and dedication to quality vehicle maintenance. Customers consistently praise the friendly and respectful staff, who greet clients warmly upon arrival. The service area is clean and well-lit, providing a comfortable environment while waiting for service. Many clients appreciate the short wait times and the complimentary coffee, tea, and snacks offered during their visits. The service department excels in addressing customer concerns and providing timely repairs while being mindful of costs. Clients have noted that they leave satisfied, often without any new issues arising after service. The team goes the extra mile, including hand washing and cleaning the vehicles after service, ensuring they are returned in excellent condition. Specific staff members, such as Sumit and Samanda, have received high praise for their professionalism and helpfulness. Customers have shared positive experiences, including timely communication and assistance with loaner vehicles when necessary. The team’s ability to accommodate last-minute appointments is also highlighted as a significant benefit. Jaguar Paramus is recommended as the go-to dealership for those seeking reliable service and a pleasant experience in maintaining their vehicles. Overall, the combination of knowledgeable staff, timely service, and a commitment to customer satisfaction makes Jaguar Paramus a standout choice for vehicle maintenance.
It was a pleasure having Jaguar Paramus service my car. Every aspect of this service was wonderful! From the first call to set up service with Nicole I felt so well taken care of. On the day I was to come in I had a problem getting to the dealership on the time slot assigned. Samanda talked me through the key fob problem and assured me my loaner car would be there when I arrived. Actually got to service on time ! I was greeted every step of the way once I arrived with smiles and professionalism. I was assigned to Sumit . Sumit was so pleasant and professional as I explained the issues with my car. My loaner car was there waiting for me after completing paper work....read full review
Phil is very responsive to all of my questions and concerns and is very knowledgeable. My car was serviced conveniently to accommodate my schedule. Overall the staff is very friendly and courteous. The service video was very detailed and issued in a very timely manner. I have been using the Paramus location for many years, and hope to continue doing so. I highly recommend them.
Incredible customer service. My service manager, Sumit actually called me back precisely when he said he would. This was worth every penny. My F Pace had alarms having to do with the exhaust system. Luckily it only needed minor adjustments but every step of the way Sumit kept me fully informed & completely explained what was discovered. The art of customer service is to not lost at Jaguar Land Rover in Paramus from the lady who answered my initial call to the man at the front desk to the salesman who saw I didn’t know how to get to the service department (my 1sr trip here) to the service manager I saw first who took me to Sumit, every step of the way I experienced...read full review