The Gastroenterology Practice of Dr. Howard N. Guss and Dr. Gagan D. Beri

Jan 2025

First of all, Dr. Beri is a great doctor. He takes the time to listen and is a good diagnostician. But...his staff (esp the girl who answers the phone-her name begins with an H) is extremely rude and does not listen to the person on the phone. And this was not a one time event when I called. Happens multiple times. She is Dr. Beri's gatekeeper and has basically refused to have him call me back when I ask to speak with him. It actually stresses me out to call this office and it should not be this way. The attitude of some of the front desk staff starts at the top so I cannot give Dr. Beri great reviews and multiple stars...

Jan 2025

Horrible customer service. Waited for over two weeks to get a refill and when I complained, the office staff hung up on me. I’m a huge fan of Dr Beri, but because of the rudeness and elite attitude of the staff, I will go elsewhere.

Jul 2024

Terrible phone service, broken menu, never in the office, non-responsive, non-communicative, and non-helpful -- makes it actively difficult to make an appointment or fill a prescription -- go ANYWHERE else