The Spa at Ocean Place

Nov 2024

I just returned to Florida after 2 nights at Ocean Place at $350 per night. Prior to my arrival, I read many poor reviews which were concerning. I called the hotel and spoke at length with Nielah, a front desk manager, and was assured my clean room would be in a quiet location and have hot water & air conditioning. We also discussed the removal of the $45 daily resort fee which covers parking, use of the indoor pool and hot tub (now working), wifi and 2 bottles of water daily. My husband and I were in Long Branch for a wedding and would only be in the hotel room to sleep AND had NO car. Wifi and water is complementary in every hotel I have stayed in. She provided her cell phone # and email address and assured me she would be onsite when I checked in to handle the resort fee since it was not possible to do so in advance. Upon check in, she was not on site because she QUIT a week before my arrival. Eventually, I spoke to Manuel Melena, Director of Rooms, who I was told worked at Ocean Place for a month. Not only was he not interested in my conversation with Nielah, who had worked there 4 months and was part of the "new culture" to improve the property, he was rude and dismissive. He told me unless I had written proof of the conversation, he was not going to honor the removal of the resort fee. This was confirmation of online reviews which said management was disinterested in guest satisfaction. He said he was aware of the reviews. I told him my only recourse was to post a negative review of the property. He then accused me of threatening him. I also told him the 2 daily water bottles were not in the room. We were headed out for a walk, so I asked him to send the water up to the room. The water was NOT there when we returned. I discovered old blood spots stains on one of the pillow cases and on the underside of the duvet cover the next morning and called Housekeeping to replace the linens. Also tile in the bathroom was broken. The hotel is very basic and was quite empty. I would NOT stay there again. Instead, try The Wave or the Bungalow Hotel for a more upscale, caring experience.

Sep 2024

Me and my team spent about a week here and it was quite nice. Every interaction with staff was very pleasant. The manager, Christy, took great care of our team. Clean and comfortable rooms. I did not eat in the restaurant, but I can say that the bar staff and catering staff were quite good.

Aug 2024

Post renovation the hotel is quite nice, and the rooms are comfortable. The problem is the constant banging from the Indy music coming from the tiki bar area. Nothing recognizable, no variation, just banging until the wee hours into the night. The floor numbers in the elevators don't work, so you don't know what floor you are on. $25 for breakfast buffet and you can't get a hot cup of coffee or even hot water. The hot drinks are always cold because they sit in the pots all day. Hope someone from the hotel reads this. These are easy fixes.