I booked a prom/hs special for my little sister. The traditional install was supposed to be $100. This would be her second visit here under the special. They changed the policy to one special per person and never informed her of this change prior to services being rendered. They then proceeded to charge her regular price for the install. If you were going to change the policy to one special per person, thus changing the price, it should have been informed before hand either via telephone or before the services we're rendered. They lack basic communication skills and professionalism. Beware of booking with them, they will change prices at their discretion and not... read full review
June 2022
I booked a prom/hs special for my little sister. The traditional install was supposed to be $100. This would be her second visit here under the special. They changed the policy to one special per person and never informed her of this change prior to services being rendered. They then proceeded to charge her regular price for the install. If you were going to change the policy to one special per person, thus changing the price, it should have been informed before hand either via telephone or before the services we're rendered. They lack basic communication skills and professionalism. Beware of booking with them, they will change prices at their discretion and not... read full review
April 2022
I had a great experience at Alter Ego Glam House today. Made my appointment with CoCo and was very nervous at first because I have not been to a salon in a long time. She instantly greeted me when I walked in and made me feel at home. She was so sweet and personable. I never once felt uncomfortable. My hair turned out just how I wanted it. I will definitely be a regular customer from this point on.
I booked a prom/hs special for my little sister. The traditional install was supposed to be $100. This would be her second visit here under the special. They changed the policy to one special per person and never informed her of this change prior to services being rendered. They then proceeded to charge her regular price for the install. If you were going to change the policy to one special per person, thus changing the price, it should have been informed before hand either via telephone or before the services we're rendered. They lack basic communication skills and professionalism. Beware of booking with them, they will change prices at their discretion and not... read full review
I booked a prom/hs special for my little sister. The traditional install was supposed to be $100. This would be her second visit here under the special. They changed the policy to one special per person and never informed her of this change prior to services being rendered. They then proceeded to charge her regular price for the install. If you were going to change the policy to one special per person, thus changing the price, it should have been informed before hand either via telephone or before the services we're rendered. They lack basic communication skills and professionalism. Beware of booking with them, they will change prices at their discretion and not... read full review
I had a great experience at Alter Ego Glam House today. Made my appointment with CoCo and was very nervous at first because I have not been to a salon in a long time. She instantly greeted me when I walked in and made me feel at home. She was so sweet and personable. I never once felt uncomfortable. My hair turned out just how I wanted it. I will definitely be a regular customer from this point on.