Sears Heating and Air Conditioning

Bad! Do not shop here. The manager will disrespect you.

Feb 2023

Great Sears store, very packed, service is excellent here as I love this store posts because it's what makes it special, great prices, great Sears products, great Sears employees and more, thank you Sears

So, I saw an air conditioner on their website and noticed they had 2 available in the store. I tried To call the store no one answers. I hit A different department each time. NO ONE ANSWERS THE PHONE AT THIS LOCATION AND THEN THE PHONE HANGS UP ON YOU. It was approximately 2 or 3pm when I called. So, I decided To use the chat option. This person tells me they had 2 in the store and I had To order it online and can not walk into the store where it is and buy it. I can Order it online and have it ready within 2 hours. I tried Ordering it at 4 am. Order is complete and I have A confirmation number. I kept Checking my bank to see when it goes through and nothing. I check My emails is the “we are processing your order” email and see a “we are unable to process your order call this number” I call It and they’re asking me security questions. Right away I think This is cool. They tell me to order it again. I get The same thing all over again. It is now 2pm and my 3rd phone call and 2nd chat with the security questions etc. Then I’m told I have To wait 48 hours lol in the middle of a heatwave with a toddler and a special needs individual in my home. Long story short. 10 hours trying to process my order. I have No air conditioner. I should Not have to go through all of this to beg a company to take my $600. I took my business elsewhere.