BJ's Optical

Dec 2022

Ordered glasses almost 5 weeks ago. I was told it would take about 2 weeks for them to come in. I gave a call after 3 weeks, but no answer or option to leave a voice mail. Tried the next day and same thing. Following week i decided to drive 24min there to find out what was going on. The gentleman was out sick that day, so I leave a message with a manager. Here I sit 3 days later and nothing. Gave a call over there and the managers can give me no answer as to where he is, when he is coming back, or any solution. Managers are friendly, but apparently optical is a rouge agency.

Mar 2015

I ordered contacts 11 days prior to leaving for a trip. One week later they had not arrived. I spoke to Ann and she said UPS had made a mistake. She sent a box next day air and it arrived in time for my trip. Great customer service!!!

Dec 2013

Decided to try BJs optical as we were tired of going to our regular optician at the eye doc and paying high prices for glasses. They were having a 50% off all glasses sale and the prices were very, very good.I have progressive lenses and this would be my second pair of progressives. Progressives must be measured properly for something called "seg height" - which determines how high the reading prescription sits on the glasses. My first pair of progressives were excellent and I adjusted to them with ease.So I picked out a set of frames comparable in size to my old ones. I got standard progressives, with the Anti-glare coating and polycarbonate lenses. They do also...read full review