Bella Vista Hair and Nails Salon

Mar 2023

when I came for the appointment the door was closed. No one answered the phone and no one called me later. 3 days later I called to find explanations and the owner was so rude. She said that her phone and computers were down. She hang up on me and was swearing at me. First and last time I will make an appointment with this rude and nasty place.

Mar 2019

UPDATE: While I was originally conflicted about posting here, after a greatly delayed & very scary response by the owner, I've adjusted my stars, & the owner left no doubt that I should share my experience. I have to say I have been to this salon a few times. Blowouts had been basically good. Essentially in line with the price charged. First color was fine. BUT.... B U T - YOU CAN VIEW THE OUTCOME OF MY 2nd COLOR JOB IN PIC BELOW! (sorry if turned the wrong way). This was supposed to be a "touch-up" - a root touch up to cover some stray grays. My hair color has & always has been from birth - dark brown. So I was told they used a mix of color 4 & 5 to achieve. You can see how yellow-ish the outcome was! Tbh, I didn't notice this so much the first night, but when I went to another salon, the owner there IMMEDIATELY NOTICED (she could see the top & back of hair where I couldn't see well, as well as near forehead) -- the way my hair dried naturally and the the way it was blown out, hid it near the forehead, but you can clearly see color was botched when you lift up. She was CONVINCED I had done it at home myself. She was shocked to learn a professional did this, let alone the owner of a salon. Look, mistakes happen. I am not a color expert, but was told all sorts of possible reasons why this could occur (none of which were of my doing). Bottom line, I like to give local businesses every opportunity to correct errors. I emailed this salon. No response. And I called. Got machine. I asked if I could come back to them to try & correct the color (hopefully at no charge, which seemed fair - as I am NOT & did NOT ask to merely be refunded & go elsewhere, which should've been a definite option). Although I did offer to pay in full for a follow-up blow-out. Btw, the owner was also the stylist who did my color. To be respectful, I'm deliberately leaving out names. I wanted to give the owner the benefit of the doubt. No reply. Waited a few days. Sent another note. No reply. Week later, 3rd email. Anyway - 3 emails & a phone call later. Still no response. So, I'm not only upset about hair color (thankfully starting to grow out a little on its own - or I should maybe say, the gray is showing through the yellow), but I'm now unbelievably frustrated. And now upset, & angry. And that would be an understatement. No one likes to feel a bad service was done. But worse, no one likes to be fully ignored as if the thinking is, "If I ignore a client (to whom a bad service (or bad outcome) was done) long enough, maybe they'll just go away". Why can't anyone in our society, esp business owners merely own up to a possible mistake & offer to correct in a timely manner? I don't know why my color turned out as it did. And tbh, I was unable to notify this business as quickly as I should have as the REASON I had colored was I was going out of state for 2 weeks, so I wasn't in the state to have corrected, but ensured I informed the owner upon my return. But no answer at all? Not to even discuss the issue with me? To FULLY ignore a client? (And I was a good client - always arrived on time, tipped fairly, was pleasant, etc.) Even if I were a less than stellar client, you shouldn't provide a service as you can view in the attached picture & then not respond in any manner. (Or only reply once a Yelp review posts) That's simply not ok. And it shouldn't be ok for you either. I hope the owner sees this & FINALLY replies directly to me.**As noted, I had to downgrade to 1-star as owner replied AFTER I posted review, & just yelled at me **EDIT: I had to revise my "generous" 2 stars to 1 after FINALLY hearing back (sort of) from salon - their response? To UNPROFESSIONALLY call & just leave a bizarre msg YELLING at me, & rather than apologize or suggest a solution, or take

Jun 2018

My mother and I came here to get our nails done and we had a great experience! Kim and Sylvia are so caring and very sweet. They helped us narrow down colors and did a great clean job. We will be back! Thanks! - Jaya and Samie