Redefine Chiropractic & Physical Therapy

Jul 2023

Been going there for two months with no relief. I was in pain in the OR so I let out with a few choice curse words. Now they say they feel threatened and won't take me back for treatment. Really I'm in so much back pain how threatening can I be.

May 2023

Things started off great with Dr. Grace at Redefine Healthcare. He looked over my MRIs. Told me he knows exactly what's causing my pain, why the previous pain management doctor I was seeing was wrong and why their treatments didn't help, and why his would. His confidence had me feeling relieved and hopeful that after almost a year of debilitating chronic pain I would finally get some relief. Cut to a few months later when his treatments haven't provided any relief, he tells me that I'm wrong and that treatment should have solved my pain issue. During this visit he just kept asking me different version of "what percent of relief did you notice" "on a scale of 1-10 how much pain relief did you experience from the procedure" in an attempt to get me to tell him his procedure helped when it hadn't. During this same visit I asked about renewing my handicapped placard while we continue to pinpoint and treat my pain and he tells me he doesn't want to because he has no proof that I'm actually in pain. Eventually he reluctantly angres agrees to sign off on it, takes the paperwork and leaves. Then a few minutes later a nurse comes in and gives me the paperwork back and tells me "yeah so, Dr. Grace didn't sign off on the renewal because he doesn't think you need it." I ask if I can talk to him again and she tells me I can't because he's already with another patient. I ended up leaving his office in tears, thinking that I'm never going to find any relief for my ongoing chronic pain. This was obviously my last visit with Dr. Grace. To top it all off, about 6 months after my last appointment with Dr. Grace, in early December I get a call from his office telling me that because of my reported issues (which again, Dr Grace doesn't believe I have) Dr. Grace thinks I would be a great candidate for a custom fitted support brace that is guaranteed to help with my issue and would be 100% covered by insurance, but would only be available till the end of December. So, he won't sign off on a handicap placard renewal because he "has no proof that on I'm pain," but is totally willing to send an undoubtedly fat bill to my insurance company to get some extra cash at the end of the year. All in all Dr. Grace is a classic case of "well if I can't treat it, you must be making it up because I can't be wrong." Cockiness that plagues the medical field today, with a touch of "my goal is to make money not help people." I'm sure he has successfully treated people with their chronic pain before, but in my case he just left me feeling worse both physically and mentally, after having wasted several months seeing him when I could have been seeing a doctor that actually cared.

Dec 2022

Getting charged for visits I already paid for. They couldn't keep one physical therapist for the duration of my visits and got cycled through 4 different people. Some were good some weren't. They cycled through 3 different front desk people and the times I'm getting re billed for is from when a 'front desk person is no longer with them ' so they just re bill me instead of looking into it. Don't go here.