I absolutely love this place. Every time I go I have the greatest costumer serivce experience. I went with my mom on 08/30. Sam at the front desk and the manager Alejandra both assisted us nicely and helped us with an uh oh on our part. Naomy and Ariana in the women's locker room were so helpful and their customer service was A++. I had the best chair massage from Andy. He was getting all the knots out in my shoulders. cant wait to go back!
August 2024
Island Spa & Sauna made me feel like I was transported to an oasis. I had a wonderful relaxing day and will definitely be visiting again! only complaint I had was that the woman who checked me both in and out today appeared she was bothered by the questions I had, even though I was enthusiastic and excited to learn more about Island Spa. This was a completely different experience with all other staff I interacted with including the yoga instructor, staff in the women's locker room, and cafe/food court staff. I figured when I checked in I could've caught her in a bad moment, but when the same women checked me out and was standoffish, it stood out to me as... read full review
August 2024
I've been to Island Spa 4x's. I'm actually laying down in the common area right now. I've gotten massages and used the various hot and cold spas. Food is also pretty good. I've given it only 4 stars because people are now walking around talking on their speaker phones, having full blown conversations, and ignoring the quiet policy. This needs to be addressed ASAP. Customers are using the spa as if they are in their living rooms at home. Very distracting when trying to nap or relax. I foresee this becoming a bigger issue if not addressed by management.
I absolutely love this place. Every time I go I have the greatest costumer serivce experience. I went with my mom on 08/30. Sam at the front desk and the manager Alejandra both assisted us nicely and helped us with an uh oh on our part. Naomy and Ariana in the women's locker room were so helpful and their customer service was A++. I had the best chair massage from Andy. He was getting all the knots out in my shoulders. cant wait to go back!
Island Spa & Sauna made me feel like I was transported to an oasis. I had a wonderful relaxing day and will definitely be visiting again! only complaint I had was that the woman who checked me both in and out today appeared she was bothered by the questions I had, even though I was enthusiastic and excited to learn more about Island Spa. This was a completely different experience with all other staff I interacted with including the yoga instructor, staff in the women's locker room, and cafe/food court staff. I figured when I checked in I could've caught her in a bad moment, but when the same women checked me out and was standoffish, it stood out to me as... read full review
I've been to Island Spa 4x's. I'm actually laying down in the common area right now. I've gotten massages and used the various hot and cold spas. Food is also pretty good. I've given it only 4 stars because people are now walking around talking on their speaker phones, having full blown conversations, and ignoring the quiet policy. This needs to be addressed ASAP. Customers are using the spa as if they are in their living rooms at home. Very distracting when trying to nap or relax. I foresee this becoming a bigger issue if not addressed by management.