Mohawk Industries Inc

Aug 2024

If I could give this company 0 stars I would. They sell cheap products and do not reimburse you when they sell you a defective product.

They will make you file a warranty claim that will take months to process with little to no resolution. They do not follow up with their customers and will force you to track them down for any updates.

I would not recommend buying any product from Mohawk. The product I purchased was a Quick Step laminate flooring and it came with bubbles right out of the box. When you call the company you get rude workers who give you conflicting information or refuse to give you any information at all.

Avoid Mohawk products at all...read full review

Mar 2022

This company does not honor their warranties. I purchased Karastan carpet 15 years ago and had it cut into an area rug to fit a sitting room off my dining room. The area got little use and no sun glare. The extra piece I kept rolled up in a closet. I am now changing the flooring in my house and wanted to use this extra piece which was bound. I was horrified when I unrolled the unused piece and put it next to the rug I had been using at how much the used piece had faded. Next to the unrolled piece it looked awful. The carpet dealer from whom I purchased the rugs is no longer in business but I looked up the warranty online. The warranty against fading is 25 years. I had...read full review