Amazing doctor and staff at Cranford Eye Care… no-nonsense, no upselling, and minimal wait time. I do wish the doctor explained things a bit more thoroughly (eg what did she drop in my eye? Haha)M, but overall the best experience I could ask for.
July 2023
I am torn, I do like the doctor but the front staff is horrible. Not answering phones during bus hours, not responding to voicemails left asking for a call back (bc they didn’t answer the phone..). This week I called them (as requested by the doctor) to let them know which contact I liked better, and knowing them, I asked twice to confirm they would call me back to let me know they are placing the order (after speaking to the doctor). Guess what, 2 days later, no call back! So down to the last contacts and I have to chase them down again. So customer unfriendly! Ultimately I do blame the doctor for not hiring competent or friendly staff…
May 2023
I had an eye emergency. The receptionist listened attentively, spoke to the Dr. And the doctor had me come right in. She fit me in on a Saturday morning.The doctor was kind, empathetic, skilled and gracious. The receptionist was the key to having me squeezed in. I am grateful for Cranford Eye Care Center. I was treated very well!
Amazing doctor and staff at Cranford Eye Care… no-nonsense, no upselling, and minimal wait time. I do wish the doctor explained things a bit more thoroughly (eg what did she drop in my eye? Haha)M, but overall the best experience I could ask for.
I am torn, I do like the doctor but the front staff is horrible. Not answering phones during bus hours, not responding to voicemails left asking for a call back (bc they didn’t answer the phone..). This week I called them (as requested by the doctor) to let them know which contact I liked better, and knowing them, I asked twice to confirm they would call me back to let me know they are placing the order (after speaking to the doctor). Guess what, 2 days later, no call back! So down to the last contacts and I have to chase them down again. So customer unfriendly! Ultimately I do blame the doctor for not hiring competent or friendly staff…
I had an eye emergency. The receptionist listened attentively, spoke to the Dr. And the doctor had me come right in. She fit me in on a Saturday morning.The doctor was kind, empathetic, skilled and gracious. The receptionist was the key to having me squeezed in. I am grateful for Cranford Eye Care Center. I was treated very well!