Although Vivid does not sell direct to consumer, I contacted them to ask about a replacement for my broken frame. Jerri, the wonderful account rep who answered my call, directed me to a local optician in my area that stocks Vivid. And, although my frame is discontinued, Jerri found one in her inventory, set it aside for me, and will mail it to my local optician. Such a kind woman, so helpful, and a great experience. Thank you, Vivid and Jerri!
Although Vivid does not sell direct to consumer, I contacted them to ask about a replacement for my broken frame. Jerri, the wonderful account rep who answered my call, directed me to a local optician in my area that stocks Vivid. And, although my frame is discontinued, Jerri found one in her inventory, set it aside for me, and will mail it to my local optician. Such a kind woman, so helpful, and a great experience. Thank you, Vivid and Jerri!