I signed up for a new service just last month, and was told by the gentleman that came to my house that i could cancel at any time without a penalty.I just tried to call and cancel because we are moving, and was told there would be a $1300 cancellation fee.I felt the gentleman that came out to my home took advantage of a me (a woman) with a newborn baby that was crying, and legitimately lied to my face just to get a sale.I was going to consider reinstating the service after I moved as well as recommend the service to the new owners, but I will absolutely not be doing that after this experience.I have been a customer of terminix for 2.5 years and this is disgusting.Service: Termite... read full review
February 2022
I have been working with Adriana for the past few weeks and it has been a very positive experience.
February 2013
I knew the previous owner and the company was great when he owned it. Unfortunately, he passed away and left the company to his widow. Once she took over, the company was never the same because customer service is not something that this company values anymore.
I signed up for a new service just last month, and was told by the gentleman that came to my house that i could cancel at any time without a penalty.I just tried to call and cancel because we are moving, and was told there would be a $1300 cancellation fee.I felt the gentleman that came out to my home took advantage of a me (a woman) with a newborn baby that was crying, and legitimately lied to my face just to get a sale.I was going to consider reinstating the service after I moved as well as recommend the service to the new owners, but I will absolutely not be doing that after this experience.I have been a customer of terminix for 2.5 years and this is disgusting.Service: Termite... read full review
I have been working with Adriana for the past few weeks and it has been a very positive experience.
I knew the previous owner and the company was great when he owned it. Unfortunately, he passed away and left the company to his widow. Once she took over, the company was never the same because customer service is not something that this company values anymore.