Well I wrote a review about a week ago about how happy I was with this companies attention and service when it came to the installation. However now 3yrs later I'm having some ceiling staining and have been calling continously for over 4 weeks. I keep hearing how sorry they are and that they are going to expedite my call to a supervisor to return my call, and nothing. I did find an email that was sent to file a claim, but they want me to climb the roof and take pictures to submit. I think that's crazy for them to ask me to climb the roof. They should send someone out, the same way they send someone out within 24hrs to sell me their product. I'm so disappointed... read full review
September 2021
Be warned. Do your research on this company. 5 star rating? Take a deeper look at the reviews before you sign on like I did. Check out who is writing these reviews. Why are there multiple contributors that also review a Canadian company, a driving school in India, an Australian company? Those other websites this company is reviewed on? The real reviews are there, look for them.
My experience: After putting down $7k on a $24k roof I was told I'd be contacted ASAP by a project manager. Mind you, in NJ, and probably most other states there is a 3 day recission period, however, I didn't hear a peep from them in those three days. In reality, I... read full review
March 2021
I did a lot of research before choosing a roofing contractor. JetRoof won. They were able to install the roof earlier than scheduled (within a week). The day of installation Mike, the project manager, came over, took me outside, and explained what was going to happen. Throughout the day he kept us updated on the status of our roof. It was easy to feel comfortable working with JetRoof. Once the dust settled and the job was done the workers cleaned up and we did a walk around to make sure everything was perfect. It is nice to not have to worry about our roof leaking with each little storm now. The team at Jet Roof gave us our life back with their great work.
Well I wrote a review about a week ago about how happy I was with this companies attention and service when it came to the installation. However now 3yrs later I'm having some ceiling staining and have been calling continously for over 4 weeks. I keep hearing how sorry they are and that they are going to expedite my call to a supervisor to return my call, and nothing. I did find an email that was sent to file a claim, but they want me to climb the roof and take pictures to submit. I think that's crazy for them to ask me to climb the roof. They should send someone out, the same way they send someone out within 24hrs to sell me their product. I'm so disappointed... read full review
Be warned. Do your research on this company. 5 star rating? Take a deeper look at the reviews before you sign on like I did. Check out who is writing these reviews. Why are there multiple contributors that also review a Canadian company, a driving school in India, an Australian company? Those other websites this company is reviewed on? The real reviews are there, look for them.
My experience: After putting down $7k on a $24k roof I was told I'd be contacted ASAP by a project manager. Mind you, in NJ, and probably most other states there is a 3 day recission period, however, I didn't hear a peep from them in those three days. In reality, I... read full review
I did a lot of research before choosing a roofing contractor. JetRoof won. They were able to install the roof earlier than scheduled (within a week). The day of installation Mike, the project manager, came over, took me outside, and explained what was going to happen. Throughout the day he kept us updated on the status of our roof. It was easy to feel comfortable working with JetRoof. Once the dust settled and the job was done the workers cleaned up and we did a walk around to make sure everything was perfect. It is nice to not have to worry about our roof leaking with each little storm now. The team at Jet Roof gave us our life back with their great work.