About Massage Envy
Massage Envy offers massage, skin care, and total body stretch services that contribute to overall wellness and a healthy lifestyle. Clients have praised the quality of the massages and the professionalism of the staff. Many have found scheduling appointments easy and have received warm welcomes upon arrival. Specific therapists, such as Magnolia and Zaire, have been highlighted for their outstanding skills and attention to client comfort, ensuring a relaxing experience tailored to individual needs. However, there have been some concerns regarding the attentiveness of front desk staff, particularly at checkout, where some clients felt dismissed after declining membership offers. Despite this, overall feedback remains positive, with clients expressing satisfaction and a desire to return frequently. The hot stone massage and sugar foot scrub have also received high praise. Massage Envy continues to be a recommended location for those seeking quality massage services and a welcoming atmosphere. Scheduling an appointment is encouraged for anyone looking to enhance their well-being.
I’ve been a client here for about 14 years. I’ve had a few masseurs during that time.
Currently, my go-to masseur is Tom. He’s way-beyond excellent. I’ve had many-a-session with him. I get knots in my shoulders, neck, and calves. He gets in there, warms up the area and slowly breaks down the knots. When I’ve tweaked my back or had a dose of sciatica, he’s really helped me to speed the healing process. People who store stress in their muscles and/or experience body pain know that a good masseur/masseuse is no joke.
I’ve also had facials and back facials there too. Sadly, I’ve not been able to keep a consistent esthetician as they tend to have...read full review
The massages are fine and are consistent with expectations at Massage Envy, but the policies here are determined based on poor management decisions that adversely affect employees and customers.
One example: they charge clients a $3 processing charge to tip their employees, a policy that essentially penalizes their massage therapists by disincentivizing tipping. The manager claimed that this is a result of credit card transaction fees, but credit card transactions cost about 2-2.5% for a swiped transaction and it is absurd to charge their employees or customers for credit card fees.
This example, along with their year-long difficult-to-cancel even after...read full review
The massages are fine and what would be expected at Massage Envy, but the policies here are determined based on poor management decisions.One example: they charge clients a $3 processing charge to tip their employees, an absurd policy - credit card transactions cost about 2-2.5% for a swiped transaction and it is absurd to charge their employees or customers for credit card fees.This example, along with their year-long difficult-to-cancel even after the end date contracts represent a systematic customer- and employee-unfriendly policies with the Massage Envy franchisor framework.