I started going here when the place was known as Eye DrX. It's now known as Visionworks (as of sometime in mid-2013). The two optometrists I've seen here are excellent; Dr. Nickel most recently and the name of the previous Dr. escapes me. They are both patient, helpful, and friendly. The techs are generally a little less friendly while prepping you for the doc, and the staff at the front desk are about as inviting as a den of rattlesnakes. If you have an appointment here, you need to be aggressive. Just walking in and signing the sheet won't get you anywhere. The receptionists are too busy complaining about how they didn't get a lunch break. Unless... read full review
September 2013
I sent through customer survey. "The lady that helped us was great. However when I called to check on the glasses since i never got a phone call that they were ready as promised, i waited for 20 mins on the phone and called back and told them that I was holding for 20 mins then she said hold again to check on the status of the glasses. She said they were ready and i said Thank you and she hung up ...like hello??? I said Thank u the least you can say is welcome after not even apologizing for putting me on hold for 20 mins and yes i timed it. bad customer service on the phone anyway. The phone convo was really cold too. look if u don't want to help people... quit... read full review
May 2013
Do not go here. The service was awful. I had an appointment and waited an extra hour. Then I saw one of the doctors and was made to wait another half hour to check out. When I called just now to get my prescription faxed to the place where I wanted to get my contacts because it's 10 dollars cheaper elsewhere I was first told that it would be 15 minutes. I called back to confirm number and they blamed me saying that the fax was down. Then I called back and was scolded saying that she could not keep faxing the prescripton. After several calls and the better part of two hours trying to sort it out it turned out even with me saying the number 10 times she managed to... read full review
I started going here when the place was known as Eye DrX. It's now known as Visionworks (as of sometime in mid-2013). The two optometrists I've seen here are excellent; Dr. Nickel most recently and the name of the previous Dr. escapes me. They are both patient, helpful, and friendly. The techs are generally a little less friendly while prepping you for the doc, and the staff at the front desk are about as inviting as a den of rattlesnakes. If you have an appointment here, you need to be aggressive. Just walking in and signing the sheet won't get you anywhere. The receptionists are too busy complaining about how they didn't get a lunch break. Unless... read full review
I sent through customer survey. "The lady that helped us was great. However when I called to check on the glasses since i never got a phone call that they were ready as promised, i waited for 20 mins on the phone and called back and told them that I was holding for 20 mins then she said hold again to check on the status of the glasses. She said they were ready and i said Thank you and she hung up ...like hello??? I said Thank u the least you can say is welcome after not even apologizing for putting me on hold for 20 mins and yes i timed it. bad customer service on the phone anyway. The phone convo was really cold too. look if u don't want to help people... quit... read full review
Do not go here. The service was awful. I had an appointment and waited an extra hour. Then I saw one of the doctors and was made to wait another half hour to check out. When I called just now to get my prescription faxed to the place where I wanted to get my contacts because it's 10 dollars cheaper elsewhere I was first told that it would be 15 minutes. I called back to confirm number and they blamed me saying that the fax was down. Then I called back and was scolded saying that she could not keep faxing the prescripton. After several calls and the better part of two hours trying to sort it out it turned out even with me saying the number 10 times she managed to... read full review