These guys do great work, and are very reliable. I have use them for years and trust the work. Unfortunately the customer service from the office staff and answering service is terrible. It took 3 calls to the answering service to get a technician to call me back to help me figure out if I needed someone to come out after hours, or if there was button I could push that I wasn't aware of. After speaking with the technician Kyle it was clear that I needed someone to come out. Kyle explained the difference between the regular rate and the after hours rate so I could make a decision. He came right out and fixed the furnace, and answered all of my questions patiently.... read full review
August 2022
AC ( gas AC+Heat )went down last week had a local well known company come in first. I was told both the mother board and blower mother were bad. Their comfort consultant followed up the same day and gave me a quote of $9,500 but also said that the entire unit should be replaced at the cost of 15,000 -21,000 dollars.
Joe from JK came in for a 2nd quote. It was just a motor he had one in the shop - replaced it! Fraction of the cost.
The first quote was from a well known big HVAC group.
JK is now my go to HVAC and I will recommend it to my entire group.
Thanks, Joe !
February 2022
Our furnace broke down they came and saved the day and so reliable and professional so grateful!! Very knowledgeable! Highly recommend!! Thank you for a job well done and great customer service!!!
These guys do great work, and are very reliable. I have use them for years and trust the work. Unfortunately the customer service from the office staff and answering service is terrible. It took 3 calls to the answering service to get a technician to call me back to help me figure out if I needed someone to come out after hours, or if there was button I could push that I wasn't aware of. After speaking with the technician Kyle it was clear that I needed someone to come out. Kyle explained the difference between the regular rate and the after hours rate so I could make a decision. He came right out and fixed the furnace, and answered all of my questions patiently.... read full review
AC ( gas AC+Heat )went down last week had a local well known company come in first. I was told both the mother board and blower mother were bad. Their comfort consultant followed up the same day and gave me a quote of $9,500 but also said that the entire unit should be replaced at the cost of 15,000 -21,000 dollars. Joe from JK came in for a 2nd quote. It was just a motor he had one in the shop - replaced it! Fraction of the cost. The first quote was from a well known big HVAC group. JK is now my go to HVAC and I will recommend it to my entire group. Thanks, Joe !
Our furnace broke down they came and saved the day and so reliable and professional so grateful!! Very knowledgeable! Highly recommend!! Thank you for a job well done and great customer service!!!