Allendale Veterinary Hospital: Sevalla Kathy DVM

Jun 2024

I am not one to publicly talk bad about a business but I don't want this to happen to anyone else's pets! I have been going to allendale vet since I got my dog 7 years ago. I have not had any previous issues with them but did notice turn over of some of the good vets throughout the years. I brought my dog in for a dental cleaning and to remove a small lump on his back and his paw. The vet never came and spoke with me before the procedure and they had a vet tech take down the information about what they were operating on. I clearly told them where the lumps were and the vet tech was supposed to communicate this to the vet operating on him. This unfortunately did not happen. They cut into my dog's chest without my consent and now he has a large incision on his chest and they never removed the lump on his back. When I asked about it when I picked him up it was vet techs saying they didn't know why the back lump wasn't removed and the vet never came out to speak with me. They were trying to hide their error. My husband and I went into the office the day after it happened to figure out what went wrong and how this could happen and they had no explanation and said they'll retrain their staff. The vet said it was her mistake and she should have confirmed the lump locations. The vet was completely negligent. I'm very disappointed with allendale vet and how they could just cut into a dog without knowing where they should be cutting and their non existent communication. I also asked to be reimbursed since I do not believe I should have to pay for the surgery they butchered and they will only give me $1k of the $5k I paid. I would never recommend them to anyone in the future. My poor dog should not have gone through that and had to be on a lot of pain medication for the unnecessary operation.

Jun 2024

They prey upon your vulnerability and then gouge you with the bill!! I needed to put my 16 1/2 year old dog down. He took a turn for the worse the night before. I am a senior citizen on a fixed income. I called Allendale for an appointment and a price for euthanasia. I made an 11:00 am appointment at 8:15 that morning with the understanding if I couldn't afford the bill I would cancel my appointment. They said they would email me the price quote. After several calls to let them know I had not received the email it was time for the heart wrenching 11:00 am appointment. While I was in the waiting room with my poor dog in my arms I asked the price AGAIN and was finally told it would be $450 without creamation! I called several vets that morning that quoted me prices from $285-$300. Unfortunately they didn't have any appointments that same day. After an emotional discussion with the office manager my bill was $400, still $100 more than other vets. My advice, RUN don't walk from Allendale Veterinary Hospital!!!! Correction, I just reviewed the email with my receipt, and I was charged $103.54 for a cremation bundle. Funny how that email was sent immediately!

Aug 2022

Brought our new kitten here for a wellness visit and concern for his eye. They got us in a week sooner than other hospitals. The doctor handled my kitten with so much love and care. She answered all our questions and went above and beyond to even contact a ophthalmologist regarding our kitties eye! Thanks for becoming Gunners new vet!