Rymes Propane & Oil

Dec 2024

Called for an emergency we had no heat it's a Saturday morning and my family is freezing, we had negative weather no other source of heat, rhymes charged me $259, for 1 hour of work, the man showed up, didn't know how to turn my furnace on, my husband and I had to show him how to turn it on, he had no tools with him just his flashlight on his phone, we started the furnace for him he reaches towards the blower motor and says it's junk, nothing I can do now but I can order the part on Monday, but it won't be until after Christmas for them to come back, he takes his phone takes 3 pictures and walks out and drives away, he wasn't even in my house for 15 minutes, did nothing...read full review

Aug 2024

Rymes was taken over by Superior Plus Propane. This review applies to Superior, although Rymes wasn't much better. Terrible customer service. If you don't constantly call and hold their hands, you won't get anything from them. You have to do their work for them because they consistently fail to do their job and don't really seem to care. Their CSR's do not communicate with each other and do not follow up as they should. Given this is a service organization they have fallen terribly short of an acceptable level of service. Sadly, this seems to be the case within the oil and gas supplying industry. It's a bit of a monopoly and they all seem to have a "could care less, go somewhere else if you don't like it" attitude. If it were not for the good group-buy price we get for propane I would have kicked their six to the curb a long time ago. They have one service tech for our area, he is very capable and a good guy, "IF" you can get him! He came to our house to address a propane leak at our generator. He rounded the corner and said the installation was done completely wrong, and it was done by another Superior tech who no longer works for them. Good luck.

Nov 2023

Truly wish there was an opportunity to give no stars, as one star suggests some level of competency or an ability for customer service.About five weeks ago, following an oil delivery my Ring-like door cam notified me of someone at my place. Seems Sean, the service manager at the Lebanon office, decided to make a random visit as my copper fill and vent pipe needed to replaced with iron to bring it up to code. He said he was there to check it out so he could make the change without a labor cost, only charging me for the materials as they didn't want customer to go without oil and no labor fee would help make it easier. Pretty cool, right? Since Rymes/Superior was going...read full review