About Adrian Pinney Plumbing & Heating
Adrian Pinney Plumbing & Heating is a highly recommended business that provides prompt and professional plumbing and heating services. Customers praise their quick response times, especially for urgent situations. The company is known for transparent communication, clearly explaining the work required and the associated costs. Technicians are described as professional and skilled, completing repairs efficiently and leaving the work area clean. Adrian Pinney Plumbing & Heating has received positive feedback for their fair pricing and commitment to customer satisfaction. Even in very busy periods, they manage to fit in repairs and jobs on schedule. They are competent in even complicated repairs, and Ethan explains what needs to be done very clearly. The owner, Ethan Pinney, listened to a story and had a response to everything the other company told them. He set up an appointment as soon as possible, and a tech got a system up and running like new for under $400.00. Ethan was a savior. They serviced a furnace last fall, and this year when it came time to service the AC, all it needed was a normal cleaning and filter change. They are highly, highly recommended. They have been used since 1996 and were honest and reliable. However, last year and this year customers have been repeatedly disappointed. The pandemic has caused them to charge more than they should have. They were looking to recoup lost revenue. They offered an 80 or 55 gallon hot water heater and gave the 55. They came to repair a toilet and used the wrong length screws and lied about it. Under warranty, a customer was charged for the next visit. For kitchen sink and bathroom insulation replacement of existing sink, there was an overcharge of sink which was corrected but extra labor was charged. When questioned, they were told they were justified since they had to run around to get parts. Places charge for their travel time back and forth to the office as part of labor. They charge more than medical doctors. These guys used to be honest and reasonable.
I've been very happy with Pinney Plumbing. Even in very busy periods, they manage to fit in my repairs and other jobs on schedule. They are very competent in even complicated repairs - Ethan in particular explains what needs to be done very clearly. I look forward to working with them for a long time.
A year ago, I was told by a heating and cooling contractor that my central air conditioning system was in need of total replacement. Not having a pile of money laying around, I panicked, and started calling friends for suggestions on a second opinion. I was told to call Pinney P & H. I got a return call from the owner, Ethan Pinney.
He listened to my story and had a response to everything the other company told me. They were quite busy, but he set me up with an appointment as soon as possible. When the tech showed up, he got my system up and running like new for under $400.00, not the $10,000 to $12,000 I was quoted by the other people. Needless to say, but Ethan...read full review
I cannot begin to properly explain how great my recent experience with Pinney was! Even as a new customer, they were able to respond to my urgent situation within a few hours, and quickly resolved not only the issue at hand but also a few others that were discovered. Their pricing was more than reasonable, especially given the situation.Communication was as transparent as it was pleasant, and both of the people I spoke with in the office as well as the plumber who came to my home were great about explaining the purpose of information requested, reccomended repairs, and so on. This left few questions to ask, and I was more than comfortable with the service received throughout....read full review