Not much to say. The battery on my car was over the hill and I needed an immediate appointment. I called at 8. I had to call twice as there was no answer the first time, but after that, was able to schedule a time the same morning. I arrived, and the paperwork was concluded quickly and I waited about 2 hours for the job to be finished. The only other thing that was out of the ordinary was that the first estimate of costs had to be revised upward a few minutes later. Car seems fine; and I was done by 2 pm. Returning to have battery work done next week on our other car.
November 2023
I had a headlight that was out. O'Reilly offers free bulb installation, but the employee there was rude and unable to leave the store. I bought the bulb and drove straight to Sullivan. I showed up on the Monday before Thanksgiving. The parking area was packed so I was feeling discouraged that I was not going to be able to get my service done. The manager at Sullivan was so friendly. He got right to work on my headlight and had me on my way within 15 minutes. The shop was fully booked, so if it weren't for his going above and beyond, I would still be getting pulled over by Portsmouth PD. The manager was kind, patient, and pleasant to work with. This 15 minute... read full review
August 2023
A life saver! While on vacation we discovered a large bolt had become lodged in our tire. I called all around the Portsmouth area and finally reached Bob at Sullivan Tire. I explained the problem and that I was traveling with my wife and two young children. Bob encouraged me to bring the car right over and they would get it fixed. Forty-five minutes and only a few dollars later, the kind, professional folks at Sullivan Tire had the repair complete and had us back on the road enjoying our vacation! Thank you for taking the stress out of a difficult situation.
Not much to say. The battery on my car was over the hill and I needed an immediate appointment. I called at 8. I had to call twice as there was no answer the first time, but after that, was able to schedule a time the same morning. I arrived, and the paperwork was concluded quickly and I waited about 2 hours for the job to be finished. The only other thing that was out of the ordinary was that the first estimate of costs had to be revised upward a few minutes later. Car seems fine; and I was done by 2 pm. Returning to have battery work done next week on our other car.
I had a headlight that was out. O'Reilly offers free bulb installation, but the employee there was rude and unable to leave the store. I bought the bulb and drove straight to Sullivan. I showed up on the Monday before Thanksgiving. The parking area was packed so I was feeling discouraged that I was not going to be able to get my service done. The manager at Sullivan was so friendly. He got right to work on my headlight and had me on my way within 15 minutes. The shop was fully booked, so if it weren't for his going above and beyond, I would still be getting pulled over by Portsmouth PD. The manager was kind, patient, and pleasant to work with. This 15 minute... read full review
A life saver! While on vacation we discovered a large bolt had become lodged in our tire. I called all around the Portsmouth area and finally reached Bob at Sullivan Tire. I explained the problem and that I was traveling with my wife and two young children. Bob encouraged me to bring the car right over and they would get it fixed. Forty-five minutes and only a few dollars later, the kind, professional folks at Sullivan Tire had the repair complete and had us back on the road enjoying our vacation! Thank you for taking the stress out of a difficult situation.